DBT Buff

Refund and returns policy.

At Dundee Beach Tavern, we want you to love your purchase. If you're not completely satisfied, we’re here to help!

Returns & Refunds

• Items can be returned within 30 days of purchase for a refund or exchange.
• To be eligible for a return, items must be:
  • Unworn, unwashed, and in their original condition.
  • Have all original tags and packaging intact.
  • Accompanied by the original receipt or proof of purchase.

Non-Refundable Items

The following items are not eligible for a refund or exchange:

• Sale or clearance items (final sale).
• Undergarments, swimwear, and accessories for hygiene reasons.
• Customized or personalized items.

How to Return

• In-Store: Bring your item to our store with the original receipt.
• By Mail: Contact our support team at accounts@dundeelodge.com.au for return instructions. Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.

Refund Processing

• Refunds will be issued to the original payment method within 14 business days after receiving the returned item.
• Shipping costs are non-refundable, except in cases of store error or defective products.

For any questions, reach out to our team.

Shipping info

At Dundee Beach Tavern, we strive to deliver your orders quickly and efficiently, but keep in mind, we are a remote location in the Northern Territory, so please be mindful of extended shipping times.

Below are our shipping details:

Processing & Shipping Times

• Orders are processed within 7 business days (excluding weekends and holidays).
• Delivery times vary based on your location and selected shipping method.